Frequently
Asked Questions:
Why do you only
service Konica Minolta and Minolta Copiers?
By specializing, we
can provide our customers with a higher level of
service. We have an extensive history with
Minolta:
Our owner worked for
Minolta for nearly 10 years, including a stint as
Western Regional Product Specialist.
Every one of our
technicians is a former Minolta employee with
extensive factory training.
We have all the
latest manuals, bulletins, updates and drivers for Minolta and Konica Minolta
copiers, and an extensive network of parts sources.
Since Minolta and Konica merged we have shifted our emphasis to the Konica Minolta Bizhub and Dialta (Di) systems, but we are still a highly specialized, one-brand service agency.
What forms of payment do you accept?
We accept company checks, major credit cards (Mastercard, Visa, Discover, American Express), Paypal, and of course cash.
Payment is required at the time of service unless prior arrangements have been made.
Are your toners
OEM?
Our toners are
manufactured in the US by one of the largest
manufacturers in the world, who is the OEM
manufacturer for several brands of copiers. We have no way of
knowing if they are the OEM for your specific copier or
not. However, all our toners are warranteed to exceed
manufacturer's OEM specifications.
We are so
confident in the quality of our toners that we offer
an unconditional money-back guarantee:
If you are unhappy
with your toner for any reason at all, just return
the unused portion to us, and you will be given a
full refund. In addition, if we determine that the toner has caused any problems with your copier, it will be repaired at no cost to you.
Do you sell new
copiers?
As an authorized Minolta Small Business Product Center, we have sources for new equipment.
However, we feel
that a late model refurbished copier offers a better
value for your copier dollar. Like cars, copiers
depreciate rapidly their first year.
But if you simply
must have a new copier, we would be happy to discuss
the new Konica Minoltas with you. Just give us a call.
Do you have a
guaranteed response time?
Some companies will
advertise, "Guaranteed 4 hour response," or
something similar. All that "guaranteed response" means is that a warm
body, perported to be a technician, will show up at
your office within that period after you place your
service call request. He may or may not have the parts and/or
expertise to actually perform the repair. He may
mumble something about "needing a part,"
and leave, having satisfied the "4 hour
response" requirement, but still leaving you
with a broken copier.
Also, what happens if the "guaranteed response time" is not met? If this
is not explicitly spelled out, then "Guaranteed 4 hour response" is just a meaningless phrase.
At Integrity, we
don't play those games. Our response time is usually
within 4 hours or less. If you call in the morning,
we will normally be there that day.
We do guarantee that
the person who shows up will be a highly trained
technician, fully equipped and prepared to fix your
copier right then.
Have a question?
Give us a call: 619-325-3775
